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Support

Need help with AllInBio? We're here to assist you!

Email Support

Get personalized help from our team

jedrychk@gmail.com
Usually respond within 24 hours

Discord Community

Quick help from community & team

Join our Discord
Real-time community support

Quick Help

Getting Started

  • Creating Your Account: Sign up with email or use Google/social login
  • Adding Links: Go to Dashboard > Add New Link to start building your page
  • Customizing Your Page: Choose themes and customize colors in the Settings
  • Sharing Your Page: Your page URL is allinbio.com/your-username

Key Features

  • • Drag & drop to reorder links
  • • Toggle links active/inactive
  • • View click analytics
  • • Customize themes and colors

Common Questions

Q:How do I change my username?

A:We are working on this feature.

Q:Can I reorder my links?

A:Yes! On your dashboard, simply drag and drop links to reorder them.

Q:How do I upgrade my plan?

A:Go to Dashboard > Settings > Upgrade. All payments are processed securely through Stripe.

Q:Can I use my own domain?

A:We are working on this feature.

Q:How do I cancel my subscription?

A:Go to Dashboard > Settings > Cancel Subscription. Your plan will remain active until the end of the billing period.

Q:Do you offer refunds?

A:We don't offer refunds for partial months, but you can cancel anytime to avoid future charges.

Plan Limits

Free

$0
  • Up to 5 links
  • Basic themes
  • AllInBio branding

Basic

$1.99/mo
  • Up to 25 links
  • All themes
  • Basic analytics
  • No ads

Pro

$9.99/mo
  • Unlimited links
  • Advanced analytics
  • Remove branding

Lifetime

$99.99
  • All Pro features
  • Pay once, use forever
  • Future updates

Troubleshooting

1Page Not Loading

  1. Check your internet connection
  2. Try refreshing the page (Ctrl+F5 or Cmd+R)
  3. Clear your browser cache and cookies
  4. Try a different browser or incognito mode
  5. Disable browser extensions temporarily

2Links Not Working

  1. Verify the URL is correct and includes https://
  2. Check if the destination site is accessible
  3. Make sure the link is marked as "active" in your dashboard
  4. Test the link in a new browser tab

3Payment Issues

  1. Ensure your payment method is valid and has sufficient funds
  2. Check with your bank about international charges
  3. Try a different payment method
  4. Contact us if problems persist

4Account Issues

  1. Reset your password if you can't log in
  2. Check your email (including spam) for verification messages
  3. Make sure you're using the correct email address
  4. Contact support if you're still having trouble

Bug Reports

Found a bug? Help us fix it faster by including:

  • What browser you're using
  • What you were trying to do
  • What happened vs. what you expected
  • Screenshots if helpful

Feature Requests

We love hearing your ideas! Submit feature requests via:

Email UsDiscord

Include details about how the feature would help you and your use case.

Resources & Best Practices

Best Practices

  • •Use clear, descriptive link titles
  • •Keep your bio concise but engaging
  • •Update your links regularly
  • •Check your analytics to see what works
  • •Use high-quality profile images

Tips for Success

  • •Pin your most important links at the top
  • •Use consistent branding across platforms
  • •Test your links regularly
  • •Monitor your analytics weekly
  • •Promote your AllInBio page everywhere

Business Inquiries

For partnerships, bulk pricing, or other business matters:

Business Email:business@domain.com

Still Need Help?

If you can't find what you're looking for, don't hesitate to reach out:

Email SupportJoin Discord
Response Time: Usually within 24 hours

We're committed to helping you make the most of AllInBio!